To be eligible for a return, your item must be unused, unworn and in a resalable condition and returned within 30 days of purchase.
Please note that the customer is responsible for the postage of any returning unsuitable items.
How to return:
Please include your customer order number (this can be found on your picking/delivery note), reason for returning, and indicate if you would like an exchange or a refund.
Please send to FAO Returns,
One Hundred Stars, Unit 1C, 58 Newhall Road, Sheffield, S9 2QD, UNITED KINGDOM
We aim to process all returns within 5 – 7 working days of the parcel arriving in our warehouse. If the return is approved, we will issue refunds back to your original payment method. Once we have issued a refund, we will send you an email confirmation.
Please be aware that we are not able to refund or accept any customs charges or shipping fees.
The processing time is down to each individual bank. Please contact your bank if you have any queries after receiving confirmation that One Hundred Stars has issued your refund.
For an exchange, simply return your unwanted item/s to the same address, and indicate which item/s you would like to exchange for. We will send you an invoice via email if there are any outstanding balances.
Exchanges under $100 will require additional postage costs.
Faulty and mispacked returns
If you have received an incorrect or faulty item, please contact our customer service team at email@example.com before posting your return.
Products purchased from stockists
If you have any issues or wish to return a product that was purchased from one of our stockists, then please contact the shop it was bought from directly. As the contract of sale is with that particular business and not ourselves, unfortunately we are unable to offer any refunds or exchange.
Please contact our customer service team at firstname.lastname@example.org if you have received a gift that you would like to exchange.
So that we are able to locate the original order, we will require the contact details of the gift giver. *Please be assured that we will not contact the gift giver unless requested*
How to get in touch:
or call +44 (0)114 2727852 (Monday-Friday, 9am-5pm) if you have any queries.